What it is
Coverage written in plain terms: what is included, what is excluded, how long it lasts and exactly how to open a claim. A warranty is only worth what its wording says.
What is included
- Written coverage terms
- Registration against invoice and serial number
- Single claim channel
- Committed response time
- History kept on file
How it works
Scope definition
We state which components and failure modes are covered, and for how long.
Registration
Coverage is recorded against the invoice and the equipment serial number.
Claim opening
A single channel to open a case, with a response time we commit to in writing.
Resolution
Repair, replacement or refund according to the rule stated when you bought.
Frequent questions
What is not covered?
Misuse, unauthorised intervention, transport damage reported late and wear items are the usual exclusions; the full list is in the written terms.
Does servicing elsewhere void coverage?
Intervention by unauthorised parties voids coverage on the affected component. Routine servicing by qualified professionals does not.
How do I open a claim?
Send the invoice, the serial number and a description of the fault to our contact address; we confirm receipt and next steps.
Related
Matched to the workload
Computers and IT hardware
Notebooks, desktops and components selected for the work you actually run.
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Clear comparisons
Phones and tablets
Smartphones, tablets and accessories with honest specification comparisons.
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Right for the room
Audio equipment
Speakers, headphones and amplification chosen for the space they play in.
How it works →